policies & etiquette

SALON & SPA POLICIES

Cancellations – In consideration to our other guests and our technicians, if you find yourself unable to keep your appointment, we request that you give proper cancellation notice. We understand that circumstances may arise and cancelling your appointment may be necessary. We require a minimum of 24 hours of notice for cancelling a single service and 48 hours for multiple services or multiple guests. Guests who do not honor this policy will be charged a cancellation fee or the full service amount. This will automatically be charged to the credit card provided upon booking or registered gift cards will be redeemed.

Scheduling – If you are booking any skin/body care spa service or any salon hair service that requires 2 hours or more, please expect to reserve those appointments with a credit card. Any cancellation fees will be applied to that card, if necessary. Parties of three or more will also require a deposit to hold reservation.
For Your Protection – We request that all salon and spa guests change into the smock or robe provided prior to services. All guests will be responsible to store all personal belongings in the appropriate places provided. We regret that we cannot be responsible for loss or damage to personal articles or clothing.
Merchandise Returns or Exchanges – We accept returns/exchanges, within reason, for store credit only, within 14 days of purchase. All cosmetic and skin care product sales are final. Testers are available to try upon request before purchasing.
Service Guarantee – Your satisfaction is our top priority. If you are unsatisfied with your service, we will gladly re-do your service within seven days of your original service date.
Rates– All prices are subject to change. Hair service prices are based on a standard and may increase due to length or thickness as well as time or amount of product needed to perform service.
Payments – Cash, Visa, Master Card, American Express, Personal Check (with proper identification)

Gratuity – can be paid in cash, check or through Venmo. You can also use your credit card for a small transaction fee using our TIPPY kiosk. Gratuity is not included in our menu pricing and is left to discretion of our guest, apart from specialty services and group reservations. A mandatory gratuity will automatically be added for hair extensions, smoothing treatments, all spa parties of three or more and any special accommodation services provided on-location.

SALON & SPA ETIQUETTE

Arrival & Punctuality – As a courtesy to our next guest, your service will end on time and cannot be extended based on late arrival. To ensure that you will receive your service in full, SPA guests should for arrive 15 minutes prior to scheduled skin or body care services to check in, change, and relax.
Relaxing Atmosphere – To ensure a relaxing and peaceful experience, we request that guests refrain from using cell phones and turn off or silence them while in the salon and spa service areas.
Children – For their safety, we ask that all children be accompanied by an adult while in our retail/reception area. Children 12 and under are not permitted in the Salon or Spa service areas unless receiving services.
Health & Wellness – If you have any medical conditions, physical ailments, allergies, or are pregnant please inform our customer service representative when scheduling, as well as your technician prior to receiving your services.