policies & etiquette
SALON & SPA POLICIES
Cancellations – In consideration to our other guests and our technicians, if you find yourself unable to keep your appointment, we request that you give proper cancellation notice. We understand that circumstances may arise and cancelling your appointment may be necessary. We require a minimum of 24 hours of notice for cancelling a single service and 48 hours for multiple services or multiple guests. Guests who do not honor this policy will be charged a cancellation fee or the full service amount. This will automatically be charged to the credit card provided upon booking or registered gift cards will be redeemed.
Gratuity – can be paid in cash, check or through Venmo. You can also use your credit card for a small transaction fee using our TIPPY kiosk. Gratuity is not included in our menu pricing and is left to discretion of our guest, apart from specialty services and group reservations. A mandatory gratuity will automatically be added for hair extensions, smoothing treatments, all spa parties of three or more and any special accommodation services provided on-location.