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Salon & Spa Etiquette - Santo Salon Spa
Salon & Spa Etiquette - Santo Salon Spa

Santo Salon & Spa proudly presents its new Medi-Spa.

Cosmetic Rejuvenation Center

(216) 831 9374

31100 Pinetree Rd
Pepper Pike
Ohio 44124

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Policy and Etiquette

Salon Policies

We understand that sometimes extraordinary circumstances are unavoidable and you may need to change your schedule. We kindly ask that you give us 24 hours notice if you cancel your appointment. If 24 hours notice is not given, you will be charged 50% of your service fee. Missed appointments or "no shows" are subject to a charge in the amount of the full service

Cancellations and "no shows" leave gaps in our schedules that cannot be filled without timely notice. This notification courtesy enables us to schedule another client and, in turn, maintains a higher availability of services for you as well as others.

Due to scheduling commitments to other clients' schedules, we may need to reschedule any appointment for which you are more than 10 minutes late.

We hope you understand the need for these policies. If you have any questions, please do not hesitate to ask.

Return Policy

The employees of Santo Salon & Spa pride themselves on providing you with exceptional service and quality customer care. All of our stylists are professional, educated and experienced and will provide you with the best hair care service possible.

Menu prices listed in the Service Menu at the front desk are base prices. The price of your service may vary from the listed price based on the service(s) you receive, as well as the length of your hair. Your stylist will inform you of the price before she/he begins your service. Payment for salon services is expected to be paid at the time of service.

Consultations for all hair services are offered free of charge and are highly recommended for first time clients and for chemical services. During the consultation, should there be any previous over-processing due to prior chemical services, heat damage, or any other issues with your hair that may affect the outcome of your hair service, you will be made aware before your service is started.

We do not issue refunds on salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify a salon coordinator within seven days of your service. If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected. At that time, we will make every effort to correct any problems to your satisfaction by rescheduling you with the stylist who performed the initial service, adjustments are made available to you at no cost only with in the two weeks of the initial service. All color services are only guaranteed by the use of products used and sold by Santo Salon & Spa.

Package or series

The purchase of a Package or Series with any Stylist may NOT be refunded upon 1 week after the initial purchase. The outstanding balance, ie value of the Package or Series may be used towards any services with any stylist. The balance is not valid for product purchases.

Salon Products


*Any product or tool returned within 30 days and is unused and unopened will be refunded back to the customer in the method that they originally paid.

*Any product or tool that is returned and has been used at all or opened will only receive an account credit-no exceptions.


Any Smashbox product that is returned, whether it is used or not will be charged a 25% restocking fee. If it is clearly not used, and within 30 days, we may refund them by their original payment method AFTER the 25% restocking fee is taken off. If it is used, they will only receive an account credit within 30 days.


For the most part, these will only be refunded through account credit. We can use our discretion if it is obvious that it is not used at all or opened we may refund the customer in the method that they paid as long as it is within 30 days.

Salon & Spa Hair Services and Gift Certificates

Our intent is for each customer to be 100% satisfied with our services. Refunds are limited to the following situations:

  • Services received cannot be refunded.
  • No refunds are given for gift card orders.
  • Gift card orders are not exchangeable.

Payment Types

We gladly accept Cash, Visa, and MasterCard American Express and personal checks. Gratuity may not be added to your credit card, Only with Debit transactions or cash.

Privacy Policy

By using our services you agree to the use of the data that we collect in accordance with this Privacy Policy.

We are committed to protecting your privacy.

We collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service. This Policy indicates the type of processes that may result in data being collected about you. Your use of this website gives us the right to collect that information.

Information Collected

We may collect any or all of the information that you give us depending on the type of transaction you enter into, including your name, address, telephone number, fax number and email address, together with data about your use of the website. Other information that may be needed from time to time to process a request may also be collected as indicated on the website.

Information Use

We use the information collected primarily to process the task for which you visited the website. All reasonable precautions are taken to prevent unauthorized access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.


Your Internet browser has the in-built facility for storing small files - "cookies" - that hold information which allows a website to recognize your account. Our website takes advantage of this facility to enhance your experience. You have the ability to prevent your computer from accepting cookies but, if you do, certain functionality on the website may be impaired.

Disclosing Information

We do not disclose any personal information obtained about you from this website to third parties except when we need to do so. We may also use the information to keep in contact with you and inform you of developments associated with our business. You will be given the opportunity to remove yourself from any mailing list or similar device. If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent. We may from time to time provide information of a general nature to third parties - for example, the number of individuals visiting our website or completing a registration form, but we will not use any information that could identify those individuals.

Changes to this Policy

Any changes to our Privacy Policy will be placed here and will supersede this version of our Policy. We will take reasonable steps to draw your attention to any changes in our Policy. However, to be on the safe side, we suggest that you read this document each time you use the website to ensure that it still meets with your approval.

Contacting Us

If you have any questions about our Privacy Policy, or if you want to know what information we have collected about you, please contact us. You can also correct any factual errors in that information or require us to remove your details form any list under our control.

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